Rescheduling and Cancellation Policy

Rescheduling of appointment

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If you wish to reschedule your appointment. You can reschedule the appointment (atleast 24 hours before the appointment) for a period of 3 days from the original date of appointment free of charge.

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Cancellation of booking

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If you wish to cancel any appointment then:

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  • If the cancellation request is submitted 24 hours before the appointment, we will refund 100% amount paid.

  • If the cancellation request is submitted less than 24 hours before the appointment, we will refund 50% of amount paid.

  • Cancellations of rescheduled appointment are not eligible for a refund.

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For cancellations you can contact us at our email hello@ergonomex.co.uk. Upon cancellation, the refund is applicable only at our sole discretion.

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All refund will be issue as per our refund policy. Please contact us via email, we will respond within 3 (Three) business days.

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CUSTOMER FEEDBACK/COMPLAINTS

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We take user feedback very seriously and use it to constantly improve our products and quality of service. If you are dissatisfied or have any feedback regarding the quality of our service, any business or clinical complaints, please contact us at hello@ergonomex.co.uk. We will do our best to resolve your complaint and respond within 5 working days of the complaint/feedback.

 

UNETHICAL ORDER & CANCELLATION POLICY

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In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and https://ergonomex.co.uk will not be liable to pay any refund to you in all such cases.