REFUND POLICY

Refund rule.

Once customers have booked their appointment, they have 14 days to cancel.
Customers to contact info@ergonomex.co.uk to cancel their assessment bookings within 24 hours of their appointment with us, to claim a refund. Full refunds will not be accepted if customers do not cancel/any shows or do not email us 24 hours prior to the assessment booking. Customers that book picture assessments will receive a refund if cancelled within 4 hours of submitting their pictures/information.   

Moreover, if we remove or suspend you for your breach of the website terms then you will receive no refund for any unused balance of any paid service.

However, in a determination to accomplish user satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email hello@ergonomex.co.uk.

We will refund you back in the following circumstances:

1.If we conclude that the original payment was made out of fraud;

2.If there is duplicate payment was made due to technical glitch, or any other error;

3.If we make a refund as per the provision of our refund policy which is updated by us from time to time;

4.If we consider the refund is necessary as per customer support staff as per our sole discretion.

II.HOW CAN I GET MY REFUND?

Our refund policies are simple. You can claim a refund by:

  1. Send us an email at hello@ergonomex.co.uk;

If for any reason, our back-office staff confirm a refund. Then, the refund will be made accordingly.

 

III. METHODS OF PAYMENT AND REFUND

We will refund your amount to the original payment method, once it has been processed.

IV. REFUND CYCLE:

The complete refund process normally takes about 5-10 working days from the date of confirmation of refund.